Water damage
Burst or frozen pipes in Castle Rock, Colorado
A split pipe can run for hours before anyone notices. The first useful thing you can do is stop the water, and the right valve is inside your house.
Calling early helps.
In the first minutes
Close the house shutoff
The Town of Castle Rock says to use the valve near your meter, usually in a basement or crawl space. Do not turn off the valve at the street. It belongs to the Town.
Call Castle Rock Water if you cannot reach the valve
The utility's number is 720-733-6000. After hours, press 1 and the call is routed to dispatch for on-call staff.
Take photos if it is safe
Photos and a list of damaged items help with a claim. Do not stand in water near outlets.
Call for restoration
Describe the pipe location and the rooms that got wet. A contractor can begin drying while a plumber repairs the line.
Where freeze breaks tend to show up
Lines in exterior walls, garages, crawl spaces and over unheated rooms are the usual places. A pipe may freeze one night and only leak when it thaws, so the water can show up the next afternoon.
Who fixes the pipe
Restoration contractors dry the building. Repairing or replacing the pipe is plumbing work. Ask the plumber for a license and check it with the state's Division of Professions and Occupations.
Pipes from the property valve into the house are the homeowner's, according to the Town of Castle Rock.
Insurance in general terms
Policies often cover burst pipes and the resulting damage, and may cover additional living expenses if you cannot stay in the home. Policies differ, so read yours or ask your insurer. See the insurance basics guide.
Water is spreading. Call now.
The call goes to an independent restoration contractor who serves Douglas County. Calling early matters because wet drywall and subfloor start to break down quickly.