Questions
Water damage questions in Castle Rock, Colorado
Answers about how this line works and what to do before the contractor arrives.
Calling early helps.
Common questions
Is this site a restoration company?
No. It is a referral line. A call is connected with an independent restoration contractor, and the contractor does the work.
Which valve do I close for a burst pipe?
The Town of Castle Rock says to close the valve near your meter inside the house, usually in the basement or a crawl space. Leave the valve at the street to the Town.
Who do I call if the water line in the street is leaking?
Castle Rock Water, at 720-733-6000. After hours, press 1.
Do I have to call my insurance company first?
Nothing on this site says you must. Contact your insurer quickly and ask for its instructions before repairs.
Does homeowners insurance cover flooding?
Policies often exclude flooding from rain water or outdoor water systems, and sewer backup is often covered only by endorsement.
How soon should drying start?
The EPA says to dry water-damaged areas and items within 24 to 48 hours to prevent mold growth.
Does Colorado license mold contractors?
The pages checked list no state license or registry. A 2025 bill proposing a registry was lost in committee.
Does the contractor need a permit to dry my house?
Not necessarily. Permits come into play with rebuilding, roofing, water heater or plumbing work. The Town of Castle Rock lists what it permits.
What if the water came from a sewer?
Say so on the call. It is cleaned up differently from clean water. The Town says sewer lines from the property valve inward are the homeowner's responsibility.
Do you serve Castle Pines and Parker?
Yes, the line covers both, along with Castle Rock ZIP codes 80104, 80108 and 80109.
Water is spreading. Call now.
The call goes to an independent restoration contractor who serves Douglas County. Calling early matters because wet drywall and subfloor start to break down quickly.