Water damage
Sewage backup cleanup in Castle Rock, Colorado
Drain water that comes back into the house is contaminated. It changes what can be saved, how the cleanup is done and how insurance may treat it.
Calling early helps.
Why it is different
Clean water from a supply line can often be dried in place. Water that has been in a drain or sewer carries contamination into whatever it touches. Porous materials such as carpet, pad and insulation are usually removed instead of dried.
Keep children and pets out of the area until the contractor says it is clear.
Which pipe is it?
The Town of Castle Rock says pipes from the property valve into the home, including the sewer lines, are the homeowner's responsibility. Castle Rock Water provides the Town's water, wastewater and stormwater service and can tell you whether a blockage is in the public main.
If neighbors have the same problem, say so when you call the utility.
Coverage is separate
Sewer backup coverage is often available only by endorsement. Check whether your policy has one before you assume the loss is covered, and ask your insurer. Details are on the insurance basics page.
Who to call about the public line
Castle Rock Water: 720-733-6000. After hours, press 1 for emergency dispatch.
Water is spreading. Call now.
The call goes to an independent restoration contractor who serves Douglas County. Calling early matters because wet drywall and subfloor start to break down quickly.